An investigation of difficulties in information management for delay and disruption claims

Abstract Information is important for making successful delay and disruption claims in construction projects. Without the required complete information, it becomes challenging to provide supporting evidence damages incurred due various events. However, there are several difficulties associated with managing information needed claims, which create complexities substantiation resolution of these claims. This research, therefore, aims explore such propose recommendations its mitigation improve process To achieve this, concept management was adopted. Based on systematic review literature using well-recognized databases (SCOPUS Web Sciences) following PRISMA guidelines, 26 different were identified prioritised collection, storage, access, use Incomplete lack human resources, poor communication, verbal instructions inaccuracy recorded found be most common Recommendations given overcome through available modern digital technologies as drones, internet things, BIM, blockchain, bigdata machine learning etc. will pave way obtain accurate contemporaneous delays disruptions Moreover, effective not only but also help avoiding and/or amicably resolving disputes between contracting parties.